Sign-In FAQ

Q. What should I do if I have difficulty registering for the online banking security features?
A. GHS has set up a hot-line telephone number; it's 607-723-7962 or toll-free 800-732-4447 ext. 1811. Please call and a representative will help you through the process. 

Q. Do I need a new computer or software to use the GHS sign-on for Internet Banking?
A. The sign-on does NOT require any changes to your computer. 

Q. Why do I need to answer five questions?
A. Each time you sign-on, you will be asked one of the questions. It's an additional way to confirm the identity of the person signing on . 

Q. What does the security word, or "text" word you asked me to enter do?
A. This word or "text" will be displayed each time you sign-on. Always make sure the "text" displayed is exactly what you had entered when you registered. This will help assure you that you are at the GHS site. 

Q. Should I register my computer as it requests?
A. This is your choice. You may register the computer you're using to sign-on, or you may select "public computer, do not register". By registering, you help GHS recognize your computer as the active source for using the program. 

Q. Do I have to register every computer I use?
A. We recommend you register the computer (s) you most often sign-on to Internet Banking with. Should you randomly go on-line from an off-site location, it is not necessary to register that computer.